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Dentists need to review charts from home. Staff need to process claims between locations. Associates need access while traveling. Our secure remote access solutions make it all possible — without exposing patient data or compromising HIPAA compliance.
Our remote access platform combines the convenience of anywhere connectivity with the security controls your practice needs to protect patient data and satisfy HIPAA requirements.
Give dentists and staff full access to their practice workstations from any location and any device. Our remote desktop platform delivers a responsive, high-fidelity session that makes Dentrix, Eaglesoft, imaging software, and even GPU-intensive CBCT viewers feel like they are running locally. Session data never leaves our encrypted infrastructure — the remote device only receives screen pixels, so patient information is never stored on personal laptops, tablets, or home computers.
Single-factor authentication is the leading cause of unauthorized access in healthcare. We enforce multi-factor authentication on every remote session using a combination of something you know (password), something you have (authenticator app or hardware key), and optionally something you are (biometric). Our MFA platform integrates with Azure AD, Duo, and Google Workspace and provides detailed login audit trails required for HIPAA compliance documentation.
Traditional perimeter security assumes everything inside the firewall is safe — an assumption that modern threats have rendered obsolete. Our zero-trust framework verifies every user, every device, and every session before granting access to any resource. Device posture checks confirm that antivirus is current, the operating system is patched, and disk encryption is active before a connection is allowed. If any condition changes mid-session, access is revoked automatically.
Not every team member needs the same level of access. Our role-based access control system lets you define granular permissions for dentists, hygienists, front desk staff, billing departments, and external consultants. Doctors can access clinical records and imaging from home, while front desk staff are limited to scheduling and insurance verification. Temporary access grants with automatic expiration make it easy to onboard locum providers without creating persistent security holes.
Whether your team connects from practice-issued laptops or personal devices, our remote access platform keeps patient data secure. For managed devices, we deploy endpoint agents that enforce encryption, screen lock policies, and remote wipe capabilities. For BYOD scenarios, our clientless browser-based access option means staff can connect from any modern web browser without installing software — and no data ever touches the personal device's local storage.
Every remote session is protected by TLS 1.3 encryption from the user's device to the cloud infrastructure, and AES-256 encryption for data at rest. We deploy certificate pinning to prevent man-in-the-middle attacks on public networks, and our infrastructure undergoes annual penetration testing by independent security firms. Encryption keys are managed through a dedicated key management service with automatic rotation and hardware security module backing.
Comprehensive session logging captures who connected, when, from what device, which applications were accessed, and how long the session lasted. Optional session recording provides a visual audit trail for high-sensitivity environments. These logs integrate with your SIEM platform and can be exported for HIPAA audit requests. Anomalous behavior — such as logins from unexpected geolocations or at unusual hours — triggers immediate alerts to your administrator.
Reduce password fatigue and improve security by integrating remote access with your existing identity provider. Our platform supports SAML and OIDC single sign-on with Azure AD, Google Workspace, Okta, and other major identity providers. Staff authenticate once and gain access to their remote desktop, email, cloud applications, and internal portals without entering separate credentials for each system. Centralized identity management simplifies onboarding, offboarding, and password resets.
See how our remote access platform can transform your practice's flexibility without sacrificing security. Schedule a live demo or call us for a free consultation.